999dd Privacy Policy
Your personal information is completely safe with us — find out in detail here how it is collected, stored, and kept secure.
Introduction and Applicability
999dd places the highest importance on the privacy of players in Bangladesh. This privacy policy ("Policy") describes what types of personal information we collect, how it is used, and what your rights are.
By using the 999dd website or services, you are considered to have agreed to the terms of this privacy policy. This policy is consistent with our Terms and Conditions.
Who This Policy Applies To
This privacy policy applies to all registered and unregistered users of the 999dd website (https://999dd.cam) and all associated digital platforms. Specifically:
- Users who have created an account.
- Individuals who browse our site.
- Individuals who contact our support team.
- Individuals who participate in promotional offers or bonuses.
This service is for those aged 21 or older only. We do not knowingly collect information from minors; if any such information reaches us, we will delete it immediately.
What Information Is Collected
999dd collects user information across various categories. A detailed breakdown of the information collected is provided below.
Identity and Contact Information
The following information is collected for account creation and management:
- Full name.
- Date of birth (for age verification).
- Email address.
- Residential address.
- National ID or passport number (for identity verification).
Financial and Transaction Information
The following information is required for secure financial transactions:
- Mobile banking number (bKash, Nagad, Rocket).
- Bank account details (for bank transfers).
- Deposit and withdrawal history.
- Transaction date, time, and amount.
Technical and Device Information
Information collected automatically for service quality improvement and security:
- IP address.
- Browser type and version.
- Device type and operating system.
- Page visit time and sequence (session data).
- Cookies and similar tracking technologies.
Gaming Activity Information
Recorded in the interest of responsible gaming and service improvement:
- Which games were played and for how long.
- Bet amounts and outcomes.
- Records of participation in bonuses and promotions.
- VIP program level and cashback history.
Purpose of Information Use
999dd never uses your information unnecessarily. Each piece of information is used for a specific and legitimate purpose.
Primary Purposes of Use
- Account Management: To create, verify, manage, and secure your account.
- Financial Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
- Identity Verification: To prevent fraud and verify age.
- Customer Service: To respond to your questions, complaints, and support requests.
- Responsible Gaming: To identify unusual gaming behavior and provide assistance when needed.
- Technical Improvement: To improve site functionality and user experience.
- Legal Compliance: To comply with applicable laws and regulations.
- Security Monitoring: To prevent fraudulent activity, money laundering, or other illegal activities.
Marketing and Communication
With your consent, we may contact you by email about the following:
- New bonuses and promotional offers (such as a 100% welcome bonus up to ৳20,000).
- Announcements of new game or feature launches.
- VIP program updates.
- Important account-related notices.
You can stop such communications at any time by unsubscribing or by contacting us.
Cookies and Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small data files stored on your device. 999dd uses the following types of cookies:
- Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To understand site usage and make improvements — these can be disabled.
You can control cookies at any time by changing your browser settings. However, disabling essential cookies may cause some site features to stop working.
Information Sharing with Third Parties
When Information Is Shared
999dd never sells your personal information. However, information may be shared with specific third parties in the following limited circumstances:
- Payment Processors: To complete transactions via bKash, Nagad, Rocket, and banks — only the necessary financial information.
- Game Providers: To ensure gameplay — minimal technical information with providers such as Pragmatic Play, Spribe, JILI, and PG Soft.
- Security and Verification Services: For fraud prevention and identity verification.
- Legal Authorities: Mandatorily, when required by a valid legal order or investigation.
- Technical Infrastructure Providers: For hosting, database, and cybersecurity services — under strict confidentiality agreements.
These third parties may only use the information for their designated tasks — not for any other purpose.
What Is Never Done
- Your information is never sold to any third party.
- Information is not shared with marketing agencies.
- Information is not given to any unrelated party without your consent.
- Information is not exchanged with any other gambling or betting sites.
Data Protection Measures
Technical Protection
999dd uses industry-standard technology to keep your information secure:
- SSL Encryption: All data transmissions are secured through 256-bit SSL encryption.
- Data Encryption: Stored sensitive information is kept in an encrypted state.
- Firewall and Security Layers: Servers are protected from external attacks.
- Regular Security Testing: Regular audits to identify and resolve vulnerabilities.
- Access Control: Only authorized staff can access specific information.
Data Retention Period
Your information is retained according to the following policy:
- Active Accounts: All information is retained while the account is active.
- Closed Accounts: Information is kept for a defined period after account closure to meet legal requirements.
- Financial Transaction Records: Retained for an extended period for audit and legal purposes.
- Marketing Information: Deleted immediately upon withdrawal of consent.
Your Rights and Choices
You have specific rights over your information on the 999dd platform. Learn more below.
Right to Access Information
You may request to know what information we hold about you. A copy of all information will be provided within 30 working days.
Right to Correct Information
If there is any error in your stored information, you may request a correction. We will correct it as soon as possible.
Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object to the use of your information for marketing purposes. Such objections will be acted on immediately.
Right to Data Portability
You may request a copy of your information in a structured, machine-readable format.
Right to Withdraw Consent
Any permission given on the basis of consent may be withdrawn at any time — this will not affect the validity of prior processing.
To exercise these rights, contact our support team via live chat or email us at [email protected].
Protection of Minors
Age Restrictions
999dd is for those aged 21 or older only. We do not knowingly collect information from minors and do not allow minors to open accounts.
- Age is verified at the time of registration.
- Additional identity verification is requested in suspicious cases.
- If a minor's account is identified, it is immediately closed and the information is deleted.
- Parents may contact us regarding their underage child's account.
If you believe a minor is using our platform, please notify us at [email protected].
International Data Transfer
Data Transfer Policy
999dd may use servers and services located in various countries to provide its services. Your information may be transferred outside of Bangladesh.
In such cases, we ensure that:
- The receiving party maintains adequate data protection measures.
- International data transfer agreements and standard clauses are followed.
- Strict confidentiality agreements are in place with any third parties.
Policy Changes and Updates
Change Process
999dd may update this privacy policy from time to time. When changes are made:
- The updated policy will be published on this page.
- The "Last Updated" date at the top of the page will be changed.
- Registered users will be notified by email of significant changes.
- Continued use of the site after changes have been made will be considered as acceptance of the new policy.
It is recommended that you visit this page regularly to stay informed about the latest policy.
Contact Us
Contact us for any questions, requests, or concerns regarding the privacy policy.
Email: [email protected]
Live Chat: Support available 24/7 in Bengali.
Responses to privacy-related requests are generally provided within 30 business days. For complex requests, this may take longer — you will be informed in advance if that is the case.
Related Policies
Alongside this privacy policy, it is recommended that you also read our other policies:
- Terms and Conditions — Overall terms for using our services.
- Responsible Gaming — Safe and healthy gaming habits.
- FAQ — Common questions and answers.
- About Us — More details about 999dd.